Welcome to Infinity Digital Solutions—where remote work is not just a perk, it is the foundation of everything we do. We operate as a fully distributed organization connecting qualified individuals to some of the most in-demand remote positions available today, including live chat. Our platform is built on the belief that geography should never limit your career potential. Whether you are a stay-at-home parent, a recent graduate, or simply someone seeking a better work-life balance, Infinity Digital Solutions has opportunities tailored to your situation. All of our listed positions offer competitive hourly pay, flexible scheduling, and the freedom to work from wherever you feel most productive.
The Role: Part-Time Customer Support Chat Representative
As a Part-Time Customer Support Chat Representative, you will join a distributed team of professionals who handle live chat tasks for our growing client base. This role was specifically designed to be accessible—we know that many talented people are locked out of traditional employment due to location, childcare, or other life circumstances. That is exactly why Infinity Digital Solutions built a streamlined, remote-first onboarding process that gets you trained and earning quickly. You will work independently but never in isolation; our digital team channels and weekly check-ins ensure you always have the support you need. Your performance is measured by output quality and reliability, not hours logged.
Day-to-Day Responsibilities
- Follow approved scripts and response templates while adapting tone to individual customers.
- Resolve customer issues efficiently by following established guidelines and escalation protocols.
- Collaborate with teammates asynchronously using Slack or similar platforms.
- Keep personal product and service knowledge up to date through regular training sessions.
- Escalate complex cases to senior support agents when appropriate.
- Complete end-of-shift reports documenting key metrics and unresolved issues.
- Respond to inbound customer inquiries via live chat software in a professional and timely manner.
- Log all customer interactions accurately in the client's CRM system.
Requirements
- Ability to type a minimum of 45 WPM accurately under moderate time pressure.
- Strong written English communication skills — clear, professional, and empathetic.
- Access to a reliable computer (PC or Mac) and a stable, high-speed internet connection.
- Comfortable navigating multiple browser tabs and software applications simultaneously.
- Self-motivated with the ability to maintain focus and productivity in a home environment.
- No prior experience required — comprehensive paid training provided upon hire.
What We Offer
- Competitive pay of $25.00–$35.00 per hour, paid weekly via direct deposit or PayPal.
- Monthly remote work stipend available for qualifying full-time positions.
- Flexible scheduling — choose morning, afternoon, or evening shifts based on your availability.
- No experience required — we hire based on potential, not your resume.
- Access to an internal learning library with remote work skill-building resources.
- Performance-based bonus opportunities available after the first 60 days.
How to Apply
To be considered for this Part-Time Customer Support Chat Representative role, click Apply Now and complete the brief intake form. Our team will review your profile and match you to the best-fit client opportunity based on your availability and preferences. We look forward to hearing from you.