Overview: We are seeking a highly organized and client-focused Operations Manager to oversee the daily operations of our luxury limousine company. The ideal candidate will ensure exceptional service delivery, manage logistical and administrative functions, and lead a team dedicated to providing premium transportation experiences.
Key Responsibilities:
- Oversee daily operations of the limousine fleet, ensuring timely, safe, and luxurious service.
- Manage driver scheduling, training, and performance to uphold company standards.
- Maintain fleet maintenance schedules and coordinate repairs to ensure optimal vehicle condition.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Monitor customer satisfaction and address any issues promptly to uphold the company's reputation.
- Coordinate with sales and marketing teams to support business growth and client retention.
- Manage administrative functions including bookings, invoicing, and compliance with licensing and regulations.
- Ensure adherence to safety protocols, insurance requirements, and local transportation laws.
- Prepare operational reports and analyze data to identify areas for improvement.
- Foster a professional, courteous, and team-oriented work environment.
Qualifications:
- Proven experience in operations management, preferably in luxury transportation or a related industry.
- Strong leadership, organizational, and problem-solving skills.
- Excellent communication and customer service abilities.
- Knowledge of local transportation regulations and licensing procedures.
- Proficiency in MS Office and transportation management software.
- Ability to work flexible hours, including evenings and weekends as needed.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for professional development.
- A luxurious, client-focused work environment.