Patrique Mercier Recruitment FR is delighted to present a job opportunity for a Norwegian Speaking Hospitality Service Consultant. This position is ideal for individuals who are enthusiastic about the hospitality industry and possess a talent for providing outstanding service to a diverse clientele.
Responsibilities
- Deliver excellent customer service to Norwegian-speaking clients and guests in various hospitality environments.
- Handle inquiries, reservations, and service requests through phone, email, and face-to-face communication.
- Guide clients in understanding the hospitality services and amenities available to them.
- Effectively manage and resolve any customer complaints or issues to ensure a satisfying guest experience.
- Collaborate with fellow team members and other departments to elevate the overall guest experience.
- Stay informed about current trends in the hospitality sector to provide knowledgeable recommendations to clients.
- Document client interactions and feedback for continuous improvement and quality assurance.
Requirements
- Fluent in Norwegian and English, both written and spoken.
- Prior experience in customer service, preferably in the hospitality industry.
- Exceptional communication and interpersonal skills.
- Ability to multitask and prioritize effectively in a dynamic environment.
- Strong problem-solving skills with a focus on customer satisfaction.
- Knowledge of hospitality services with the ability to effectively communicate this to clients.
- Competent in using CRM systems and familiar with Microsoft Office applications.
Benefits
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year Fully Paid Training
- Fully Paid Relocation Package ( flight, transfer and hotel )
- Free Greek Lessons, discounts and other perks