Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Norwegian Speaking Gaming Experience Specialist. Join our dynamic team where you will play a crucial role in enhancing the gaming experience for our Norwegian-speaking players. Your passion for gaming coupled with exceptional customer service skills will help us create a welcoming and entertaining environment for our players.
Responsibilities
- Provide outstanding customer support to Norwegian-speaking gamers, addressing inquiries and resolving issues promptly and effectively.
- Engage with players through various channels, including live chat, email, and phone, ensuring a high standard of service delivery.
- Document player interactions within our CRM system, gathering feedback to identify areas for improvement.
- Monitor gaming trends and player feedback to relay valuable insights to the development team for enhancing gaming experiences.
- Collaborate closely with internal teams to communicate player needs and advocate for features that enhance player satisfaction.
- Stay current with industry trends and gaming news to foster informed discussions with customers.
- Contribute to a positive team environment by sharing ideas and participating in team discussions.
Requirements
- Fluency in Norwegian and English is essential, with strong written and verbal communication skills.
- Prior experience in customer service, ideally in the gaming sector.
- Genuine enthusiasm for gaming, along with a good grasp of player preferences and industry trends.
- Excellent problem-solving skills with the ability to think on your feet.
- Familiarity with CRM software and customer support platforms.
- Detail-oriented and organized, capable of managing multiple tasks efficiently.
- Enthusiastic, proactive approach to delivering exceptional customer experiences.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...