Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Customer Loyalty Advisor. This role is perfect for individuals who are dedicated to providing exceptional customer experiences and are eager to build strong customer loyalty.
Responsibilities
- Deliver outstanding support to Norwegian-speaking customers, fostering strong relationships to enhance loyalty.
- Manage customer inquiries related to accounts, products, and loyalty programs with efficiency and empathy.
- Proactively reach out to customers for updates, resolve issues, and gather feedback to improve service offerings.
- Educate customers on loyalty programs and effectively communicate the benefits to encourage continued engagement with the brand.
- Collaborate with various teams to ensure exceptional customer experience and quick resolution of concerns.
- Assess and analyze customer feedback and loyalty trends to inform improvements in service delivery.
- Maintain accurate records of customer interactions within the CRM system for quality tracking and reporting.
Requirements
- Fluency in Norwegian and English, both spoken and written.
- Prior experience in customer service or customer loyalty roles, preferably in the retail or service sector.
- Strong communication skills with a focus on customer satisfaction and relationship building.
- Proficient in CRM software and well-versed in Microsoft Office tools.
- Strong analytical skills with a proactive approach to engagement and problem-solving.
- Able to work collaboratively within a team and adapt to varying customer needs.
- Willingness to accommodate flexible working hours, including evenings and weekends as required.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...