Mercier Consultancy is excited to offer a position for a Nordic Speaking Customer Support Representative within our Transportation Services Department! In this role, you will be the primary point of contact for our Nordic-speaking clients, delivering exceptional support and guidance related to their transportation inquiries. Your fluency in Nordic languages will allow you to effectively assist customers and ensure a seamless experience.
This position is ideal for individuals who enjoy a fast-paced environment and have a passion for helping others. You will work closely with clients to address their concerns, provide information, and resolve issues, all while contributing to a collaborative team focused on outstanding customer service.
Responsibilities
- Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat
- Assist clients with questions about transportation services, routes, and schedules
- Accurately document customer interactions and resolutions in the CRM system
- Collaborate with internal teams to address and solve client issues
- Provide detailed information on service options and logistics
- Gather client feedback to aid in service improvement
- Engage in training sessions to enhance your knowledge of our services
Requirements
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
- Prior experience in customer support, preferably within the transportation or logistics field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach toward ensuring customer satisfaction
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Familiarity with customer support software and tools
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...