Mercier Consultancy is excited to offer a position for a Nordic Speaking Customer Support Representative for our client's Streaming TV & Movie Services Department! In this vital role, you will be the first point of contact for our Nordic-speaking customers, providing them with outstanding support and assistance related to their streaming services. Your language skills will be crucial in ensuring a seamless and enjoyable experience for our users.
This position is ideal for individuals who are passionate about film and television, and who thrive in a customer service-oriented environment. If you have excellent communication skills and enjoy helping others navigate their streaming experiences, we would love to hear from you!
Responsibilities
- Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat
- Assist users with questions about account management, subscription details, and content availability
- Document customer interactions and solutions accurately in our CRM system
- Collaborate with internal teams to address and resolve complex customer issues
- Provide users with detailed information about our platform’s features and content offerings
- Gather customer feedback to help enhance service quality
- Participate in ongoing training to stay updated on service features and best practices
Requirements
- Fluency in at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both written and verbal
- Previous experience in customer support, ideally in the streaming or entertainment industry
- Excellent communication and interpersonal skills
- Strong problem-solving skills and attention to detail
- A customer-focused mindset with a commitment to achieving high levels of satisfaction
- Ability to manage multiple inquiries efficiently in a dynamic environment
- Familiarity with customer support software and platforms
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...