Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative in our Online Content Creation Department! In this role, you will serve as the primary contact for our Nordic-speaking clients, providing exceptional support as they navigate their online content creation journey. Your fluency in Nordic languages will enable you to communicate effectively and assist clients in achieving their content goals.
This position is perfect for individuals who are passionate about digital media and possess excellent customer service skills. Join our dedicated team and be a part of empowering content creators to succeed in the digital landscape.
Responsibilities
- Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat
- Assist content creators with questions about our platform, tools, and features
- Document customer interactions and solutions accurately in our support system
- Collaborate with internal teams to resolve client issues and improve service delivery
- Provide clients with guidance on effective content creation practices
- Participate in ongoing training to stay informed about platform updates
Requirements
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
- Previous experience in customer support, preferably in the content creation or digital media sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple tasks efficiently in a fast-paced environment
- Familiarity with customer support software and tools
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...