Mercier Consultancy is thrilled to announce an opening for a Nordic Speaking Customer Support Representative for the Mobile Banking Services Department for one of our clients! In this essential entry level role, you will be the first point of contact for our Nordic-speaking clients, assisting them with inquiries related to our mobile banking platform and ensuring they have a seamless banking experience. Your fluency in a Nordic language will play a crucial role in delivering exceptional customer service.
This position is ideal for individuals who are passionate about finance and customer support. If you thrive in a dynamic environment and enjoy helping others navigate their banking needs, we want to hear from you!
Responsibilities
- Provide customer support in a Nordic language via phone, email, and chat
- Assist clients with inquiries regarding mobile banking services, app functionality, and account management
- Document client interactions and resolutions accurately in our customer relationship management system
- Collaborate with technical teams to resolve complex issues
- Guide clients on best practices for using mobile banking safely and effectively
- Participate in training sessions to stay updated on product features and improvements
Requirements
- Fluency in a Nordic language (Swedish, Norwegian, Danish, or Finnish) and English, both written and verbal
- Experience in customer support, particularly in the banking or financial services sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring client satisfaction
- Ability to manage multiple inquiries in a fast-paced environment
- Familiarity with mobile banking systems and technologies is a plus
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...