Mercier Consultancy is excited to announce a position for a Nordic Speaking Customer Support Representative for our Client's Automotive Insurance & Claims Department! In this essential entry level role, you will provide dedicated support to our Nordic-speaking clients, assisting them with their inquiries regarding automotive insurance policies and claims processing. Your linguistic skills will be fundamental in helping clients navigate the complexities of their insurance needs.
This position is ideal for individuals who excel in customer service and have a passion for the automotive industry. You will play a key role in ensuring that our clients receive timely and accurate information, fostering trust and satisfaction in our services.
Responsibilities
- Respond to customer inquiries in Nordic languages (Danish, Swedish, Norwegian, Finnish) via phone, email, and chat
- Assist clients with questions about automotive insurance policies, claims, and general inquiries
- Accurately document client interactions and resolutions in our CRM system
- Collaborate with claims specialists and underwriters to resolve complex client issues
- Provide detailed information about policy coverage and claim processes
- Collect client feedback to improve service delivery
- Participate in training sessions to enhance your knowledge of automotive insurance products
Requirements
- Fluency in one or more Nordic languages (Danish, Swedish, Norwegian, Finnish) and English, both written and verbal
- Previous experience in customer support, preferably in the insurance or automotive sector
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with insurance processes and customer support tools
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...