Roles & Responsibilities:
- Issues & outages troubleshooting and quick resolution.
- Level-1 SR closures.
- Daily Checklist executions (EOD and BOD Jobs).
- Daily Health Checks.(on Applications, Middleware and DB servers)
- Working on new server inductions.
- DR Drill executions.
- Data purging activities.
- Monitoring alerts generated through tools and taking appropriate actions by coordinating with respective teams.
- Basic knowledge in any monitoring tools.
- Scheduling Planned activities by ensuring follow up on UAT signoff, production downtime confirmation.
- ARSIM Gaps Closure, Vulnerability closure.
- Compliance activities like OS patching, server maintenance.
- Port opening/firewall related process
- CR execution for application deployments
- Backend updates in the database.
- SSL Certificate renewal and tracking.
- UAT Infra issues
- Backup policies maintenance & review
- Inventory maintenance.
- Reindexing, Stats gathering in DB.
- Oracle/SQL DB and Application review & implementation and upgradation.
- Un-supported DB(Oracle, MSSQL)/WebLogic/OHS/WAS/IHS/OS(Linux, Windows, AIX, Solaris) version review upgrade.
- Identify & automate existing processes
- Server resource trend analysis from month end/year end point of view
- Audit Data collection and sharing.
- Inter team discussion calls
- SOP maintenance
- Preparing and sending various status reports to seniors
- Handling compliance and governance activities of Tech Operations
- Interacting with internal and external auditors or regulators and closing observations shared by same.
- Excellent team leading and stakeholder managing qualities
Requirements
Mandatory Skills:
Murex Support (iFCN, iBex, Greeksoft, Metagrid Enterprise), Windows Server, Strong Unix / Linux system administration, Oracle, MS SQL Server
Secondary Skills:
Dynatrace, AppDynamics, Any cloud platform, well versed with cloud technologies
Good to have:
iFCN, iBex, Greeksoft, Metagrid Enterprise