Medical Administration - Contact Centre

Position: Full time - 76hrs per fortnight

Location: Wheelers Hill, VIC 3156
(This is an office-based role. Working from home is not available.)

Eligibility: You must have full working rights in Australia.

About Scope Healthcare

Due to ongoing growth, Scope Healthcare is looking for a Medical Administration / Bookings team member to join our friendly and supportive contact centre team. Scope Healthcare is a trusted provider of specialist medical diagnostic and consulting services, supporting practices across Australia.

This is a great opportunity to build a long-term career with a well-established and growing healthcare organisation.

About the Role

Based at our Head Office in Wheelers Hill, this full-time role plays a key part in keeping our operations running smoothly. You’ll be the first point of contact for patients and practices, managing inbound and outbound calls, booking appointments, and responding to enquiries for our specialist services nationwide.

If you enjoy helping people, have a positive and approachable manner, and are comfortable handling a high volume of calls in a busy environment, you’ll feel right at home in this role.

 Responsibilities include:

• Answering inbound and outbound calls and booking patient appointments with care and professionalism
• Delivering a high standard of call quality while keeping booking errors to a minimum
• Accurately entering and updating patient details in our medical software system (Healthtrack)
• Taking part in regular training and quality assurance activities
• Contributing to a positive, supportive, and collaborative contact centre culture

Requirements

About You

You’ll be well suited to this role if you have:

• Full working rights in Australia
• Experience in healthcare or medical administration (highly regarded)
• Previous customer service or phone-based experience (essential)
• Strong communication and interpersonal skills, with a calm and compassionate approach
• The ability to juggle multiple tasks and stay organised in a fast-paced environment
• Confidence using clinical software systems (desirable)
• Good working knowledge of Microsoft Office
• A strong eye for detail and a genuine desire to help people
• A team-focused attitude and willingness to support others

Key Competencies:

• Patient-focused service delivery
• Clear and professional communication
• Ability to manage competing priorities
• Accuracy and attention to detail, even under pressure

Benefits

• Full training and ongoing support
• Competitive remuneration based on experience
• Monday to Friday shifts only, rostered between 8:30am and 5:00pm
• No after-hours or weekend work
• Free all-day parking
• Opportunities to learn, grow, and become an integral part of the Scope Healthcare team

This role is available to start as soon as possible, and interviews will be held as suitable candidates apply.

If you’re looking to join a professional, welcoming, and supportive team within a growing healthcare organisation, we’d love to hear from you.