Live Chat Customer Success Agent (6)

Welcome to Cobalt Remote Services—where remote work is not just a perk, it is the foundation of everything we do. We operate as a fully distributed organization connecting qualified individuals to some of the most in-demand remote positions available today, including customer support. Our platform is built on the belief that geography should never limit your career potential. Whether you are a stay-at-home parent, a recent graduate, or simply someone seeking a better work-life balance, Cobalt Remote Services has opportunities tailored to your situation. All of our listed positions offer competitive hourly pay, flexible scheduling, and the freedom to work from wherever you feel most productive.

The Role: Live Chat Customer Success Agent (6)

As a Live Chat Customer Success Agent (6), you will join a distributed team of professionals who handle customer support tasks for our growing client base. This role was specifically designed to be accessible—we know that many talented people are locked out of traditional employment due to location, childcare, or other life circumstances. That is exactly why Cobalt Remote Services built a streamlined, remote-first onboarding process that gets you trained and earning quickly. You will work independently but never in isolation; our digital team channels and weekly check-ins ensure you always have the support you need. Your performance is measured by output quality and reliability, not hours logged.

Day-to-Day Responsibilities

• Complete end-of-shift reports documenting key metrics and unresolved issues.
• Identify and flag recurring issues to the team lead for process improvement.
• Respond to inbound customer inquiries via live chat software in a professional and timely manner.
• Log all customer interactions accurately in the client's CRM system.
• Escalate complex cases to senior support agents when appropriate.
• Meet or exceed daily resolution and response-time targets set by the client.
• Handle multiple simultaneous chat conversations without sacrificing quality.
• Keep personal product and service knowledge up to date through regular training sessions.

Requirements

• Comfortable navigating multiple browser tabs and software applications simultaneously.
• No prior experience required — comprehensive paid training provided upon hire.
• Available to commit to a minimum of 15–20 hours per week during scheduled shifts.
• Access to a reliable computer (PC or Mac) and a stable, high-speed internet connection.
• Ability to type a minimum of 45 WPM accurately under moderate time pressure.
• High school diploma or GED equivalent is preferred but not required.

What We Offer

• No experience required — we hire based on potential, not your resume.
• Access to an internal learning library with remote work skill-building resources.
• 100% remote — work from anywhere in the United States with zero commute.
• Flexible scheduling — choose morning, afternoon, or evening shifts based on your availability.
• Monthly remote work stipend available for qualifying full-time positions.
• Performance-based bonus opportunities available after the first 60 days.

How to Apply

To be considered for this Live Chat Customer Success Agent (6) role, click Apply Now and complete the brief intake form. Our team will review your profile and match you to the best-fit client opportunity based on your availability and preferences. We look forward to hearing from you.