OPPORTUNITY OVERVIEW
As a Platform Specialist Team Lead at ZeroFOX, you will join a team of highly skilled individuals working to prevent cyber attacks for enterprise-level commercial and government customers. Using our proprietary hybrid intelligence platform, this role specifically focuses on supporting existing customers by providing detailed analysis and contextualization regarding a variety of cyber risks. You will have the opportunity to research these risks, develop notification and alert packages, and present your findings to customers. Your goal: Keep our customers safe with detailed threat intelligence information, and present findings in a professional manner.
Responsibilities:
- Analyze large volumes of data for customer-related risks.
- Create risk notification and alert packages for customers.
- Interface with customers and stakeholders to provide analysis reports and details.
- Support and respond to customer requests for further information and analysis.
- Responsible for communications with the customers including: phone, video, email, and authoring reports.
- Triage alerts for customers to give real time intelligence.
- Act as an escalation point for Tier 1 alert analysis, platform configuration, and trend analysis; Managing the team based on metric driven outcomes
- Serve as a resource for the Account Management team to explain the managed service.
- Act as a customer advocate internally, working across appropriate teams to solve customer challenges
- Support team productivity and outputs during assigned shifts.
- Identify opportunities for process improvement and efficiency.
- Provide coaching, training, and mentorship to team members.
- Act as a liaison between team members and upper management.
- Conduct regular performance evaluations and provide feedback to team members.
- Provide regular updates and reports on team progress to upper management.
Requirements
Required Qualifications:
- Attention to detail
- Experience working in a team environment and responsible for certain aspects of service delivery
- Ability to lead a team and be a point of contact as a subject matter expert
- Knowledge of the cyber threat environment including how the following sources of data enable cyber operations: major social networks (knowledge of emerging networks a big plus); dark web; domain abuse; analyze security incidents, such as account breaches, unauthorized access, or malicious content etc.
- Superior research and analysis skills
- Ability to convey complex ideas, trends, and information in a simple way (a writing sample will be requested as part of the interview process)
- Ability to extrapolate trends from mass amounts of disparate data
- Solid interpersonal and social skills
- Experience with other SaaS, cyber security, or social media products or services is preferred
- Must be willing to work alternative work schedule including partial weekends
- Big Bonus: Basic scripting capabilities: JavaScript, Python, or similar; at minimum being able to review and edit basic code structure
- Comfort working with a quickly growing team
- Ability to quickly adapt and recommend solutions as needed
- A self-starting mentality, when you find a problem, you alert the team, and fix it…you don’t wait for the next task.
- Familiarity and comfort with producing superior work while meeting aggressive deadlines
Benefits
- Competitive compensation
- Community-driven culture with employee events
- Generous time off
- Best-in-class benefits
- Fun, modern workspace
- Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture