Tomax is a dynamic and innovative company in the tech industry, specializing in software solutions that make a real impact, is looking to expand its team.
In our company, customer satisfaction and success are at the core of everything we do. We’re looking for a team player who thrives on delivering exceptional service and ensuring our clients achieve their goals
As a Project Manager, you will play a crucial role in ensuring that customers achieve their desired outcomes and derive maximum value from the products or services offered by the company. The position is customer-focused, combining aspects of relationship management, problem-solving, and strategic management.
Main responsibilities:
- Onboarding & Implementation: Guide new clients through onboarding, provide training, and ensure smooth product implementation.
- Customer Engagement: Act as a trusted advisor, maintaining close relationships with clients and supporting them through various processes to achieve their goals.
- Proactive Solutions: Anticipate challenges, address client needs efficiently, and coordinate with internal teams to deliver tailored solutions.
- Customer Retention: Monitor client satisfaction, drive renewals, and identify opportunities for growth, such as upselling or cross-selling.
- Collaboration: Work with sales, product, and other teams to ensure seamless client experiences and align solutions with client objectives.
Requirements
- Excellent communication skills in Hebrew and English.
- Degree in Industrial Engineering and Management or a related field – an advantage.
- Strong problem-solving and project management abilities.
- Customer-focused mindset with empathy and attention to detail.
- Technological approach with the ability to understand and navigate complex software systems.
- Experience in working cross-functionally with internal teams.
- Previous experience in customer success, account management, or a related role, preferably in a tech or SaaS environment.
- Proven track record of managing client relationships and driving customer satisfaction.
- Familiarity with CRM software and other client management tools.
- Experience in onboarding, training, and guiding clients through product implementations.