Optimiza is seeking a motivated and detail-oriented Junior IT Technical Support professional to join our team. In this entry-level role, you will provide exceptional technical assistance to end-users, resolve issues, and support IT operations ensuring a smooth technological experience for all users.
Key Responsibilities:
- Assist end-users with hardware and software issues via phone, email, and in-person support.
- Troubleshoot technical problems, including network connectivity, system performance, and application errors.
- Document and track support requests using the company's ticketing system, ensuring timely follow-up and resolution.
- Maintain and configure IT equipment, including computers, printers, and peripherals.
- Assist with software installations, updates, and troubleshooting of various applications.
- Participate in onboarding new employees by setting up their workstations and accounts.
- Stay up to date with the latest technology trends and best practices in technical support.
Requirements
- Bachelor’s degree in Computer Science/Engineering + CompTIA A+ (1101-1102), or a related field (or equivalent experience).
- 1-2 years of experience in IT support or technical helpdesk roles.
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking concepts.
- Strong analytical and troubleshooting skills.
- Excellent communication skills, both verbal and written.
- A customer-focused mindset with a passion for providing quality support.
- Ability to work independently and as part of a team.
Benefits