1GLOBAL is a technology-driven global mobile communications leader, built to help enterprises unlock the full potential of mobile connectivity at scale. Powered by a best-in-class telecom platform – including our own owned and operated global mobile core network, a full end-to-end eSIM technology stack, and an extensive portfolio of telecom licenses – 1GLOBAL operates as a fully regulated telecommunications provider across 40 countries worldwide. Combined with our privileged access to the global wholesale telecom market, this positions us uniquely to deliver seamless, compliant, and scalable connectivity solutions anywhere in the world.
We serve many of the world’s leading banks, enterprises, and digital-first businesses, including neo-banks, fast moving consumer goods companies, travel leaders, and payment service providers. Today, 1GLOBAL connects more than 70 million people and devices globally, enabling our customers to launch, scale, and innovate with confidence in the mobile ecosystem.
1GLOBAL is a profitable, fast-growing business. With full-year revenues exceeding US$200 million and profits of over US$25 million, we generate strong cash flows and fund our growth independently—continuously investing in infrastructure, platform innovation, and global expansion. Recent years have marked a defining phase in our journey, with major enterprise and mass-consumer client wins accelerating our evolution into a global mobile connectivity powerhouse, purpose-built to enable consumer brands to enter and succeed with their own telecommunications offerings.
Founded in 2022 by experienced technology entrepreneurs Hakan Koç and Pyrros Koussios, 1GLOBAL has rapidly emerged as a European technology leader shaping the future of global telecommunications. We operate as a fully regulated Mobile Virtual Network Operator (MVNO) in 12 countries and as a regulated telecom operator in an additional 28 markets. Headquartered in the Netherlands, with world-class R&D hubs in Lisbon, Berlin, and São Paulo, our team of close to 500 experts across 15 countries is united by a single ambition: to redefine global mobile connectivity through technology, scale, and execution excellence.
Position Overview
We are looking for a talented IT Support Engineer, to join our Technology Team. You will oversee and manage the 1Global IT technology activities, regarding infrastructure, hardware and systems, ensuring day-to-day operations and IT platforms integrity and stability. Responsibilities include IT strategy, team management, security, risk management, and budgeting.
Key Responsibilities
• Hardware Maintenance: Install, configure, and repair computers, mobile devices, headsets, and other peripherals.
• Software Support: Ensure the smooth operation of Windows environments and troubleshoot system issues.
• Incident Management: Use JIRA to track, manage, and resolve IT support tickets effectively.
• Inventory Management: Monitor and maintain hardware inventory to ensure availability for team members.
• User Support: Provide friendly and professional assistance to staff, addressing their IT concerns promptly.
• Collaboration: Work with senior IT team members on complex issues and contribute to ongoing projects.
• Provide technical support to employees, establish helpdesk procedures, develop training programs, and documentation.
• Ensure compliance with regulations, industry standards, and data privacy laws.
• Evaluate latest emerging technologies to support the high-performance organizational needs.
• Oversee day to day IT activities on the São Paulo office.
• Oversee the Organization’s reliable, secure, and scalable IT infrastructure, including networks, hardware, and systems.
• Manage IT projects, defining scope, resources, and ensure timely delivery.
• Drive technology vendors relationships, inside the procedures defined by the Procurement team.
Requirements
• Proven IT support role of multidomain IT Team. Mobile telco industry experience is a plus.
• Strong knowledge of Azure, MS 365, Defender, and Intune. Network and Security equipment is a plus.
• Analytical skills, data-driven approach, and awareness of compliance and security requirements.
• Experience in managing relationships with suppliers/partners and excellent communication skills.
• Graduate in computing/engineering or equivalent degree is a plus
• Solution-oriented mindset and customer service centricity.
• Ability to work in a multicultural environment.
Benefits
What we offer?
Why 1GLOBAL?
1GLOBAL is an equal opportunity employer, we value your character as much as your talent. Diversity drives our innovation, and we offer a collaborative, dynamic, and international work environment. We are excited for you to join our mission to revolutionise connectivity globally.