Job Description:
- On-site Field Support: Provide on-site support for IT infrastructure, including setup, configuration, and troubleshooting of hardware and software.
- New Machine Setup: Install and configure new IT equipment, ensuring proper integration with existing systems.
- Asset Transfer & Conversion: Transfer and convert IT assets for different functional uses, ensuring compatibility and performance.
- Initial Setup for Specific Systems: Handle initial setup and software installation for designated systems. Collaborate with specialized teams for hardening and administration.
- Standalone Desktop & Laptop Hardening & Patching: Perform hardening, patching, testing, and troubleshooting of desktops and laptops, dedicating a set number of man-days per month at various remote sites.
- Printer/Scanner Setup and Troubleshooting: Set up and troubleshoot printers and scanners.
- Generic IT Issue Resolution: Resolve generic IT issues in various locations, including airbases.
- Routine Scheduled Endpoint Maintenance: Provide endpoint maintenance routine checks to the various remote sites and perform the necessary patching or reactive actions.
- Network Issue Support: Provide Level 1 support for network issues, ensuring timely resolution and minimal downtime.
- ITSM Management: Allocate and manage IT service tickets, ensuring they are resolved within the Service Level Agreement (SLA) period.
- Hardware & Software Inventory System: In-house applications to register, de-register, and manage ownership changes of devices & software.
- Third-Party Software Support: Provide support for third-party software (e.g., Adobe, Microsoft Office Suite, Google Workspace).
- Liaison with other Group IT Teams: Collaborate with Group IT Security, Group IT Server, and Group IT Network teams to ensure seamless operations.
- Security Incident Response: Respond to and manage security incidents, ensuring quick resolution and minimal impact.
- IT Project Assistance: Assist with IT projects for new deployments or testing new changes in IT infrastructure.
Job Requirements:
- Proficiency with Windows Operating Systems. MacOS and Linux operating systems would be a plus.
- Experience with productivity software (Microsoft Office, Google Workspace, etc.)
- Knowledge of IT hardware components and troubleshooting.
- Active Directory User Management
- Experience with Deployment tools (Microsoft Autopilot, Tanium, etc)
- Experience with remote desktop tools (Bomgar, etc)
- Experience with virtual Meeting tools (Microsoft Teams, Google meet, Zoom, Webex)
- Experience with ServiceNow ITSM tool.
- ITIL Foundation: Best practices for IT Service Management.
- Excellent Communication skills and ability to work independently.
- Good attention to detail and commitment to delivering high-quality service
- Offering exceptional customer-first satisfaction
- Certifications are a plus.
- Singaporean only
Requirements
- Singaporean only
- 1 x Paya Lebar / Changi – Mon to Fri 8am to 5.30pm
- 1 x Benoi – Mon – Fri 7.25 to 5pm, islandwide transportation provided but even for those staying in the West, the morning shuttle is between 6 – 6.30am.
So let’s only target candts from the extreme west
- Budget not more that $4,000 to commensurate with experience
- Junior profiles welcome.
- Try not to profile Degree holder as this is a junior role.