About the Role:
We are seeking a highly skilled International Airfreight Operations Agent with a strong background in aviation logistics and AOG (Aircraft on Ground) shipments. This role requires an experienced operator capable of handling air import/export shipments with precision, urgency, and full transactional ownership from booking through final delivery.
This is primarily an in-office position in the DFW market, though hybrid flexibility can be offered to the right candidate.
What You’ll Do:
- Manage full-cycle international airfreight shipments, including both import and export processes.
- Handle AOG and time-critical shipments, ensuring rapid response and compliance with aviation protocols.
- Prepare and verify documentation such as Air Waybills (AWB), commercial invoices, packing lists, and AES filings.
- Communicate with airlines, brokers, vendors, and overseas partners to secure bookings and resolve operational challenges.
- Provide accurate quotes directly to customers and manage cost procurement at a transactional level.
- Track shipments proactively, deliver updates, and resolve any service disruptions immediately.
- Ensure compliance with U.S. Customs, TSA, IATA, and international trade regulations.
- Collaborate with internal teams to maintain service excellence and client satisfaction.
Requirements
What We’re Looking For:
- 3–5 years of experience in international airfreight operations (import/export).
- Proven expertise in aviation logistics and AOG response handling.
- Strong understanding of airline routing, schedules, and handling procedures.
- Familiar with CargoWise, Magaya, or similar TMS systems.
- Excellent attention to detail, communication, and problem-solving abilities.
- Able to work independently in a fast-paced, high-urgency environment.
- Knowledge of Incoterms, IATA regulations, and export documentation required.
Preferred Qualifications:
- Experience coordinating multi-modal movements tied to aircraft parts or aerospace cargo.
- Prior vendor and carrier negotiation experience.
- TSA-certified or familiarity with Known Shipper and screening protocols a plus.
Benefits
Why You’ll Love Working Here:
- Reputable, customer-focused logistics company with deep expertise in global airfreight and time-critical shipments.
- Collaborative environment that values autonomy, accuracy, and problem-solving.
- Strong leadership and team culture emphasizing professionalism and long-term employee development.
- Modern tools and systems that support efficient communication and shipment visibility.
Compensation & Benefits:
- Salary: $70,000–$95,000 (based on experience)
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off and Holidays
- Career Growth Opportunities
- Supportive, Team-Oriented Work Culture