Ninja is seeking a detail-oriented and tech-savvy Integration Specialist to manage and optimize system connectivity between internal tools, third-party platforms, and partner restaurant systems. The ideal candidate will have strong experience in API integrations, POS connectivity, workflow automation, and technical troubleshooting, with a proven ability to enhance operational efficiency and reduce cancellation rates across integrated restaurants.
Requirements
- Manage and maintain integrations between internal systems, third-party platforms, and restaurant partner tools including POS systems and delivery applications.
- Work closely with Operations, IT, and Product teams to define integration requirements and deliver scalable, reliable technical solutions.
- Document integration workflows and perform ongoing troubleshooting to ensure accurate data flow and efficient automated processes.
- Lead integration testing with vendors, partner restaurants, and external technology providers.
- Monitor integration performance to ensure stability, reliability, and compliance with industry standards.
- Identify root causes of technical issues and implement enhancements to improve restaurant performance and reduce cancellation rates.
- Communicate with vendors, partners, and internal teams to coordinate system updates, integrations, and issue resolution.
Required Skills & Qualifications
- Strong experience in System & Software Integration
- Proficiency in API Management (REST, webhooks)
- Hands-on experience with POS & Delivery App Integrations
- Knowledge of workflow automation tools (Zapier, Mulesoft, Workato)
- Solid troubleshooting and technical support abilities
- Strong understanding of data consistency, process optimization, and system reliability
- Experience working with CRM, ERP, logistics, or restaurant systems
- Excellent communication and stakeholder management skills
Additional Strengths
- Strong analytical and problem-solving skills
- High attention to detail
- Ability to work cross-functionally across operations, tech, and product teams
- Performance-driven, with a focus on reducing failures and cancellations for integrated restaurants