Job Purpose
We are looking for an HR Coordinator to manage outsourced employees deployed to a government project. The role involves employee relations, grievances handling, timesheet verification, payroll coordination, and on-site HR support. The person will serve as the primary representative for all employee matters. The coordinator will be responsible for overseeing employee relations and day-to-day coordination for the staff in the company. The role requires strong someone with customer service/call centre industry experience as an HR coordinator. The position functions both as an HR coordinator and a project coordinator for the assigned workforce.
Requirements
Employee Relations & Support
- Act as the primary point of contact for employees assigned to the client's project.
- Manage employee queries related to pay slips, salary certificates, leave, attendance, and general concerns.
- Handle grievances, complaints, and conduct basic investigations when required.
- Ensure professional resolution of issues in coordination with the HR team.
HR & Administrative Support
- Assist employees with HR documentation and policy clarification.
- Support onboarding and offboarding activities for staff.
- Maintain employee files, contracts, visa/EID status, and HR system updates.
- Monitor leave balances and ensure proper documentation for sick leave, annual leave, and absences.
- Prepare HR-related reports (turnover, attendance, manpower status, payroll summaries).
Timesheet & Payroll Management
- Collect, verify, and validate monthly timesheets for 100–160 employees (or as assigned).
- Coordinate with Finance/Payroll departments to ensure accurate and timely salary processing.
- Track overtime, leaves, deductions, and any payroll-impacting changes.
Project Coordination
- Serve as the liaison between the employee team and companies operations/contact points.
- Coordinate shift schedules, replacements, and manpower requirements.
- Follow up on attendance, performance issues, and operational concerns.
Reporting & Documentation
- Prepare daily, weekly, and monthly reports on staffing, grievances, and project updates.
- Create presentations and maintain trackers using Excel and PowerPoint.
Candidate Requirements
Education & Experience
- 1–3 years of experience in call center, customer service, or outsourcing operations.
- 2–4 years of experience in HR coordination, employee relations, or outsourced workforce management.
- Experience managing large teams (100+ employees) preferred.
- Knowledge of UAE Labor Law and outsourced staffing operations.
- Proficient in MS Office, HRIS systems, and timesheet management tools
Technical Skills
- Excellent proficiency in MS Excel and PowerPoint (mandatory).
- Strong reporting, documentation, and data management skills.
Soft Skills
- Strong communication and interpersonal skills.
- Ability to manage a large workforce (160+ staff) with professionalism.
- Problem-solving attitude, organized, and able to work independently.
- High level of maturity, discipline, and stakeholder management capabilities.
Additional Notes
- Arabic-speaking candidates are preferred.
- Gender and driving license requirements are pending confirmation from the hiring manager.
- Interviews are expected to begin next week.