· Serve as the overall SPOC for HR-related concerns
· Drive employee awareness of company rules and regulations, and HR guidelines
· Collate and manage documentations needed for administrative hearings and evidences
· In partnership with Operations, conduct reviews and performance management/coaching with employees who are deemed underperforming with the goal of increasing productivity and job security
· Bridge the gap between Human Resources, Delivery and Support groups by establishing and maintaining communication lines
· Communicate with Delivery and Department Heads regarding the specific challenges of each, and devise plans and activities with the goal of curbing attrition and employee dissatisfaction
· Take part in performance management reviews
· Conduct Root Cause/Deep Dive Analysis on major causes of employee attrition and dissatisfaction
Requirements
· College Graduate in any field; Preferably of a Human Resources-related course (ie Psychology, Sociology, Human Resource Management)
· Minimum of 1 - 2 years’ experience as HR Generalist.
· Working knowledge in other facets of HR Management (Employee Relations, Labor Relations, C&B, Health & Safety, Data Management, Engagement, et al)
· Extensive knowledge and experience on corporate compliance and labor laws
· DOLE Compliance, OSH, Labor Law/ BWC, Government Benefits and Compliances
· Thorough understanding of Discipline Management – SCM/NTE, NOD, PS
· Functional understanding of Performance Management – Regularization Reviews, PIP, Annual Review
· Process oriented – has proven track record of innovations and process improvement initiatives
· Very good knowledge on the BPO/IT industry standards
· Ability to work independently
· With excellent written, verbal and presentation skills
· Able to relate to various levels of the organization
Benefits
● Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).
● Optical benefit up to 120 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employee only.
● Dental up to 500 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employee only.
● Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).
● Medical Leave as per Labor law - 14 days.
● Bereavement leave – 3 working days in an event of death in the immediate family (Spouse, Children, parents).
● Maternity Leave – for 98 consecutive days for female associate. To start not earlier than 30 days from the expected due date, or post the due date.
● Paternity Leave – 7 days of Paid Leave within 30 calendar days from the birth of the child.