We are seeking an experienced Resident Manager to join our team for the 2026 season in Santorini. The ideal candidate will bring a strong passion for hospitality and a proven background in hotel operations, playing a key role in overseeing daily functions and ensuring an exceptional level of guest satisfaction across our properties. You will lead and inspire a dedicated team, provide ongoing guidance and support, and implement effective strategies to elevate the overall guest experience. We’re looking for a confident leader with excellent communication skills, meticulous attention to detail, and a customer-focused, results-driven mindset. If you thrive in a fast-paced, dynamic environment and are committed to delivering outstanding service, we would love to hear from you.
Responsibilities:
- Manage and train the hotel staff to provide excellent customer service
- Ensure smooth running of the front desk, including check-in/check-out procedures and responding to guest inquiries
- Greeting guests, enhancing guests' relations, and promoting the company's services and facilities
- Receiving guests' feedback while on-premises to ensure their satisfaction
- Handle guest complaints and resolve issues in a timely and professional manner
- Coordinate with housekeeping, maintenance, F&B and other departments to ensure guest satisfaction and goal achivements
- Inspecting hotel rooms, facilities and personnel to confirm the high quality of provided services
- Create and implement policies and supervise procedures for all departments according company's SOPs and goals
- Manage and monitor purchases according to budget and hotel's needs
- Maintain a high level of professionalism and lead by example
- Reporting to the management
Requirements
- Proven experience in boutique hotel management or a similar role
- Excellent leadership and communication skills
- Strong attention to detail and organizational abilities
- Customer-centric mindset and commitment to providing exceptional service
- Ability to work effectively in a fast-paced and dynamic environment
- Knowledge of industry best practices and relevant regulations
- Degree in Hospitality Management or a related field
Benefits
- Residence
- Meal & Meal Voucher
- Performance Bonus