Lucidya is seeking an experienced Head of Inside Sales to build, lead, and scale its Inside Sales function from the ground up. This role owns the end-to-end Inside Sales engine across inbound and outbound motions, with full accountability for team structure, processes, performance, and revenue contribution. The Head of Inside Sales will operate as a senior commercial leader, working closely with Marketing, Enterprise Sales, and RevOps to establish a scalable, predictable revenue channel that supports Lucidya’s enterprise growth across MENA and beyond. This is a leadership role for someone who has built Inside Sales organizations before and understands how to turn structure, data, and people into consistent pipeline and revenue.
Key Responsibilities
- Build and scale the Inside Sales organization from scratch, including inbound SDRs, outbound SDRs, and Inside Sales AEs.
- Define the Inside Sales operating model, team structure, capacity planning, hiring roadmap, onboarding, and ramp plans.
- Lead recruitment, enablement, coaching, and performance management to build a high-performing, accountable team.
- Own the end-to-end inbound motion, including lead response SLAs, qualification criteria, discovery frameworks, routing, and handover to Enterprise Sales.
- Own the outbound Inside Sales motion for non-managed accounts, including prospecting strategy, account targeting, SDR productivity standards, and messaging quality.
- Ensure inbound and outbound motions are clearly documented, consistently executed, and continuously optimized.
- Own Inside Sales pipeline health, conversion rates, coverage, and delivery against quarterly and annual revenue targets.
- Design and continuously improve qualification, discovery, and opportunity handover processes to ensure a high-quality buyer experience.
- Implement quality assurance mechanisms such as call reviews, deal reviews, and pipeline inspections.
- Partner closely with Marketing on inbound strategy, campaign follow-up, lead prioritization, and ABM alignment.
- Collaborate with RevOps on CRM architecture, data hygiene, reporting, tooling, and performance visibility.
- Own Inside Sales performance reporting and KPIs.
- Analyse performance data to identify trends, gaps, and opportunities, translating insights into actionable improvements.
Requirements
- 10+ years of experience in Sales or Revenue roles within B2B environments.
- At least 4 years leading Inside Sales or SDR teams across inbound and outbound motions.
- Proven experience building or scaling Inside Sales functions in a B2B SaaS or technology company.
- Strong understanding of enterprise and mid-market sales cycles in MENA and the GCC.
- Hands-on experience across the full sales lifecycle, from prospecting to close and enterprise handover.
- Deep familiarity with CRM systems and sales tooling; HubSpot experience strongly preferred.
- Data-driven leader with a track record of improving pipeline quality and conversion efficiency.
- Strong people leadership skills, including hiring, coaching, and performance management.
- Excellent communication and stakeholder management skills.
- Fluency in English and Arabic.