Guest Relation Senior

Romazzino, a Belmond Hotel, in the stunning Costa Smeralda, is seeking a talented Guest Relation Senior to join our team for the 2026 season.

You will be a key ambassador of the Belmond experience, dedicated to delivering personalised, luxury services to our most discerning guests. You will demonstrate care, confidence, curiosity, and a strong sense of community, while leading by example and supporting the development of junior team members. You are passionate about service excellence and eager to grow professionally in a luxury environment.

Working closely with our guests throughout their stay, you will anticipate their needs, uncover their preferences, and create highly tailored experiences that enhance their journey and strengthen loyalty.

Responsabilities:

• Provide an exceptional, personalised experience for VIP and repeat guests, anticipating needs and exceeding expectations.
• Support and mentor the Guest Relation team, ensuring consistent service standards and development of staff.
• Manage complex guest requests, feedback, and complaints promptly and professionally.
• Coordinate with multiple departments to ensure seamless service and the highest level of guest satisfaction.
• Maintain detailed guest profiles and insights to personalise interactions, enhance loyalty, and foster long-term relationships.
• Monitor guest satisfaction metrics and contribute to continuous improvement initiatives within the department.

Requirements

• Proven experience in a similar role within luxury hotels or high-end resorts.
• Excellent communication and interpersonal skills, with strong emotional intelligence.
• Leadership skills with the ability to motivate and develop team members.
• Strong organisational skills, attention to detail, and results-oriented mindset.
• Fluency in English and Italian; additional languages are a plus.
• Passion for service excellence and luxury hospitality.

Benefits

• Seasonal Labour contract according to C.C.N.L. Settore Turismo (Confindustria) ;
• Learning & development activities;
• All meals provided
• Uniform dry cleaning
• Team social events
• Accommodation provided for not residents
• Career opportunities within Belmond

About Belmond

Belmond was born from a passion for connecting discerning travellers with the world’s most remarkable properties, locations and journeys. From hotels and trains to river cruises and safari lodges, Belmond invites guests to discover a new pace of travel as they savour time, engage with local culture, and connect with nature and people around them through incomparable experiences and unforgettable stories.

With a legacy spanning over 45 years, since the acquisition of Hotel Cipriani in Venice in 1976, Belmond has grown into a global collection of 44 properties spread across 25 countries and territories. Exceptional destinations connected by legendary journeys are the very soul of Belmond, where the path that brings you to a place is as important as the destination itself. A pioneer of slow travel, Belmond has been operating the Venice Simplon-Orient-Express since 1982. Belmond later expanded to include pristine beach resorts, such as Maroma on the Riviera Maya, historic hideaways such as Villa San Michele in the Florentine foothills, urbane icons, such as Copacabana Palace in Rio de Janeiro, and gateways to UNESCO world heritage sites, such as Hotel das Cataratas in Brazil’s Iguassu National Park. Since 2019, Belmond has been part of the world’s leading luxury group, LVMH (Moët Hennessy Louis Vuitton).