SWOT Hospitality is excited to announce an opening for a
Guest Relations Agent
to join our dynamic team.
About the role:
- As a Guest Relations Agent, you will serve as the vital link between the guests and the hotel, ensuring every guest feels welcomed and valued throughout their stay.
- Handle guest inquiries, resolve complaints, and provide information about hotel services and local attractions while maintaining a positive demeanor.
- Collaborate with various departments to facilitate seamless service delivery and improve guest satisfaction.
- Proactively connect with guests to anticipate their needs and offer personalized recommendations and solutions.
- Monitor guest feedback and satisfaction levels, working to address any issues that arise promptly and effectively.
- Assist in the check-in and check-out processes, ensuring a smooth arrival and departure experience for guests.
- Participate in team meetings and training sessions to enhance knowledge and service techniques.
Requirements
- Previous experience in guest relations, front desk, or hospitality roles is preferred.
- Outstanding communication skills in English; additional language proficiency is a plus.
- Strong customer service orientation with a proactive, problem-solving attitude.
- Ability to work in a fast-paced environment while remaining calm and professional.
- A genuine passion for hospitality and a commitment to providing exceptional guest experiences.
- Ability to work collaboratively with team members and adapt to varying guest needs.
Benefits
- Dynamic, friendly and supportive working environment
- Opportunities for career development within the company
- Continuous training and development
- Work with the best professionals in tourism industry
why SWOT…
- We are leading Hospitality Management Company in Greece and an approved white flag operator of Hyatt, Marriot International, Accor Hotels, Hilton, Nikki Beach, Worldwide and IHG Hotels & Resorts.
- We are laser focused on hospitality strategic and financial advisory with an impeccable trach record.
- We will give you the opportunity to work with the best practitioners from Greek hospitality market.
- We offer stability and career prospects in a transparent working environment.
- We work with the best professionals in the tourism industry.