About the Role
A fast-growing, celebrity-owned lifestyle food brand in the U.S. is looking for Guest Experience Representatives to join its remote team in the Philippines. You’ll be the front line of our brand—delivering high-quality support via email, SMS, and occasional phone support during U.S. Pacific hours.
Time: 10 AM - 10 PM (U.S. Pacific Time)
Who You Are
- A hospitality-minded professional who thrives on creating standout guest experiences
- A strong communicator with a friendly, clear, and empathetic tone
- A proactive problem-solver who remains calm under pressure
- Detail-oriented and dependable in a fast-paced, high-touch environment
What You'll Do
- Respond to guest inquiries and feedback with care and efficiency
- Resolve issues and turn challenges into positive moments
- Coordinate with kitchen and service teams to ensure smooth delivery
- Uphold high standards for guest recovery and retention
- Support cross-functional collaboration and ad hoc projects
Requirements
- 3+ years in customer success, operations, or client service (U.S. accounts preferred)
- Guest service, restaurant, or food service experience (required)
- Strong written English and interpersonal communication skills
- Critical thinking and ownership mindset
- Bachelor's degree (honors preferred)
Bonus Points For
- Experience with Grasshopper CX
- Ecommerce support (chat/email) expertise
Benefits
- Work From Home
- Training & Development