Guest Experience Manager | season 2026 | Grand Hotel Timeo, a Belmond Hotel

For the role of Guest Experience Manager at Grand Hotel Timeo, a Belmond Hotel, we are seeking an exceptional and dynamic profile to lead and elevate every aspect of our guest journey. This pivotal role is responsible for overseeing and innovating all guest-facing touchpoints, from initial welcome to departure, ensuring every interaction exceeds expectations. The successful candidate will be a visionary leader, passionate about hospitality, and dedicated to crafting unforgettable experiences through meticulous attention to amenities, services, and personalized care.

Primary Responsibilities Include:

• Taking full ownership and leadership of all guest experience initiatives and strategies.
• Continuously reviewing, enhancing, and innovating amenities and services to meet guest needs.
• Meticulously mapping and optimizing the entire guest journey for delightful experiences.
• Championing a personalized approach to guest service, accommodating individual preferences.
• Working closely with all departments for seamless communication and cohesive guest satisfaction.
• Maintaining the highest standards of quality and presentation for all guest areas and amenities.
• Gathering and analyzing guest feedback to drive continuous improvement across all facets.
• Managing relevant budgets effectively, ensuring optimal resource allocation for guest experience.

Requirements

What You Bring: 

• Proven experience in a guest services or management role within luxury hospitality, with at least 3 years in a similar capacity.
• Strong knowledge of luxury service standards and guest relations.
• Excellent communication skills in English; fluency in Italian or other languages is a plus.
• Possess a degree in Hospitality Management or a related field.
• Ability to work well under pressure, with strong problem-solving skills and a proactive approach.
• Demonstrated leadership abilities, inspiring teams to deliver outstanding service.
• Flexibility to work evenings, weekends, and holidays as required.

Benefits

What We Offer: 

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Seasonal contract according to "C.C.N.L. Settore Turismo - Federalberghi." 
• Corporate Welfare provided. 

• Team social events. 

• Meals provided at our staff canteen during working hours. 

• A unique opportunity to gain experience in a world-class luxury environment. 

• Participation in the hotel's training and development programs. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

About Us:

Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings. 

The Belmond & LVMH Family 

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.