Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Online Bookstore Department for one of our clients! In this key Entry Level role, you will be the primary contact for our German-speaking customers, providing them with exceptional support and assistance as they explore our extensive collection of books. Your fluency in German will play a crucial part in ensuring that our clients have a seamless and enjoyable shopping experience.
If you have a passion for books and enjoy helping others, this position might be perfect for you. Join our team and contribute to creating memorable experiences for book lovers!
Responsibilities
- Provide customer support in German via email, phone, and chat
- Assist customers with inquiries about book availability, orders, and returns
- Document customer interactions and resolutions accurately in our CRM system
- Collaborate with the team to resolve issues and improve customer satisfaction
- Offer recommendations and engage customers about new arrivals and bestsellers
- Participate in regular training to stay updated on products and services
Requirements
- Fluency in German and English, both written and verbal
- Previous experience in customer support, preferably in an online retail environment
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A genuine passion for books and literature
- Ability to multitask and manage inquiries in a fast-paced setting
- Familiarity with customer support tools and technologies
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...