Mercier Consultancy is seeking a dedicated German Speaking Customer Support Representative to join our Mobile Banking Services Department for one of our clients! In this pivotal Entry Level role, you will provide exceptional support to our German-speaking clients as they navigate our mobile banking platform. Your proficiency in the German language will be crucial in ensuring clear communication and outstanding service.
If you possess a keen interest in the banking sector and have a strong passion for customer service, this is an excellent opportunity to make a difference in our clients’ banking experience. Join our supportive team and help clients manage their finances efficiently and confidently!
Responsibilities
- Respond to customer inquiries in German via phone, email, and chat
- Assist clients with questions regarding mobile banking features, transactions, and account management
- Document customer interactions and resolutions accurately in our customer relationship management system
- Collaborate with internal teams to resolve client issues effectively
- Provide detailed information about services, products, and security measures
- Gather customer feedback to support continuous service improvement
- Engage in training sessions to stay updated on our mobile banking products
Requirements
- Fluency in German and English, both written and verbal
- Previous experience in customer support, preferably in the banking or financial services sector
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and a detail-oriented mindset
- A commitment to delivering high-quality customer service
- Able to multitask and manage inquiries efficiently in a fast-paced environment
- Familiarity with mobile banking applications and customer support tools
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...