Mercier Consultancy is thrilled to announce a fantastic opportunity for a German Speaking Customer Support Representative in our Home Appliances Department for one of our clients! In this crucial Entry Level role, you will be the first line of support for our German-speaking customers, assisting them with inquiries, product information, and troubleshooting related to their home appliances. Your expertise in both customer service and product knowledge will help ensure a positive experience for our clients.
If you are passionate about customer service and have a knack for problem-solving, we would love to have you on our team. Join us as we strive to deliver exceptional service and support to our valued customers!
Responsibilities
- Respond to customer inquiries in German through phone, email, and chat
- Provide assistance with product-related questions, issues, and warranty services
- Accurately document all customer interactions and resolutions in our support system
- Collaborate with internal teams to troubleshoot and resolve product issues
- Offer information about product features, usage tips, and maintenance guidelines
- Collect customer feedback to improve service quality and product offerings
- Participate in ongoing training to maintain product knowledge and service skills
Requirements
- Fluency in German and English, both written and verbal
- Previous experience in customer support, preferably in the home appliances or electronics sector
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and systems
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...