Mercier Consultancy is thrilled to announce an opening for a German Speaking Customer Support Representative within our Dating & Social Networking Apps Department for one of our clients! In this dynamic Entry Level role, you will be the primary point of contact for our German-speaking users, assisting them with inquiries related to our apps and ensuring a seamless and enjoyable user experience. Your ability to communicate fluently in German will help foster connections and build trust with our users.
This position is ideal for individuals who are passionate about technology and social networking. If you thrive in a collaborative environment and enjoy helping others, we encourage you to apply!
Responsibilities
- Provide support to customers in German via phone, email, and chat
- Assist users with inquiries regarding account issues, app features, and user safety
- Document customer interactions and resolutions in our customer management system
- Collaborate with internal teams to address and resolve complex user issues
- Educate users about best practices for using our dating and social networking apps
- Collect user feedback to help improve our services and app functionality
- Participate in training sessions to stay updated on app features and policies
Requirements
- Fluency in German and English, both written and verbal
- Previous experience in customer support, preferably in the technology or social media sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A customer-focused mindset with a commitment to providing high-quality service
- Ability to handle multiple inquiries in a fast-paced environment
- Familiarity with customer support software and applications
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...