Mercier Consultancy is excited to announce a vacancy for a German Speaking Customer Service Representative in our Public Transport Services Department for one of our clients. In this vital Entry Level role, you will assist German-speaking customers with inquiries related to public transport services, ensuring they have access to the information and support they need for their travel.
Your fluency in German will be key as you help clients navigate schedules, ticketing, route questions, and provide information about our transport services. Your commitment to excellent customer service will enhance customer satisfaction and promote the efficient use of public transport.
Responsibilities
- Provide outstanding customer service in German through phone, email, and chat regarding public transport inquiries
- Assist customers with ticket purchases, schedules, and service updates
- Resolve customer concerns and complaints in a timely and effective manner
- Document customer interactions and maintain accurate records in our CRM system
- Collaborate with internal teams to ensure the smooth delivery of transport services
- Collect feedback from customers to help improve our services
- Stay informed about public transport operations and local travel regulations
Requirements
- Fluency in German and English, with strong communication skills
- Exceptional customer service skills with a focus on problem-solving
- Prior experience in customer service, especially in the public transport or travel industry, is preferred
- Able to handle multiple inquiries and provide timely assistance
- Detail-oriented with strong organizational capabilities
- Passion for facilitating travel and helping customers with their transport needs
- Experience with customer support software and CRM systems is advantageous
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...