Mercier Consultancy is in search of a German Speaking Customer Service Representative to join our Online Retail Department for one of our clients. In this pivotal Entry Level role, you will deliver top-notch support to our German-speaking customers, assisting them with their online shopping inquiries and ensuring an exceptional shopping experience.
Your fluency in German will be essential as you provide guidance on product details, order processing, and returns. You will play a key role in fostering customer loyalty and satisfaction by addressing concerns and resolving issues efficiently.
Responsibilities
- Offer high-quality customer service in German through various channels including phone, email, and chat
- Assist customers with inquiries related to product availability, order status, and returns
- Resolve customer issues and complaints professionally and promptly
- Document all customer interactions accurately in our CRM system
- Collaborate with logistics and fulfillment teams to ensure timely order delivery
- Gather customer feedback to support service improvement initiatives
- Stay informed about current promotions, products, and online retail trends
Requirements
- Fluency in German and English, with strong communication skills
- Excellent customer service orientation with a problem-solving mindset
- Previous experience in customer service, particularly in online retail, is preferred
- Ability to handle multiple customer inquiries in a fast-paced environment
- Detail-oriented with strong organizational skills
- Passion for online shopping and assisting customers in making informed decisions
- Experience with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...