Mercier Consultancy is looking for a German Speaking Customer Service Representative to join our Fashion & Apparel Department for one of our clients. In this dynamic Entry Level role, you will provide outstanding support to our German-speaking customers, helping them navigate our fashion offerings and ensuring a top-notch shopping experience.
Your fluency in German will be crucial as you assist clients with inquiries regarding product information, order status, returns, and any other customer-related concerns. As a key member of our team, you will play an essential role in fostering customer loyalty and satisfaction within the fashion industry.
Responsibilities
- Deliver exceptional customer service in German through various channels including phone, email, and chat
- Assist customers with inquiries related to product selection, sizing, and availability
- Resolve customer issues, including returns and exchanges, efficiently and effectively
- Document all customer interactions accurately in our CRM system
- Collaborate with inventory and logistics teams to ensure timely order fulfillment
- Gather customer feedback to help improve our services and product offerings
- Stay informed about the latest trends in fashion and apparel to provide informed assistance
Requirements
- Fluency in German and English, with strong verbal and written communication skills
- Exceptional customer service skills with a proactive problem-solving approach
- Previous experience in customer service, preferably in the fashion or retail industry, is preferred
- Ability to manage multiple tasks and inquiries in a fast-paced environment
- Detail-oriented with strong organizational capabilities
- Passion for fashion and providing customers with an outstanding shopping experience
- Experience with customer support software and CRM systems is a plus
Benefits
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Monthly Performance Bonus
- Free Greek Course
- And More...