We're trailblazers in revolutionizing customer experiences (CX), harnessing the power
of AI to transform interactions for the world's most innovative brands. Our unique approach combines
cutting-edge digital technologies with human intelligence, offering comprehensive CX journey
management across the Travel and High-Growth Tech sectors.
Position Overview:
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key
player in our pursuit of international service excellence, you'll be first point of contact with our clients.
Key Accountabilities:
Provide outstanding customer service via email and phone interactions.
Handle emails and manage voice calls with customers from leading airlines, assisting with flight
changes or cancellations, lost baggage, and claims.
Communicating with customers through various channels in German and English
Responding promptly to customer inquiries
Maintaining a positive, empathic and professional attitude towards customers at all times
Ensure customer satisfaction and provide professional customer support
Requirements
Proficient writing and speaking skills in German (C1 level) are essential, with English proficiency
required at a B2 level.
Prior experience in an international airline environment/operations is advantageous but not
mandatory.
Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
Specialized skills including effective communication and customer service, with experience in
BPO/contact centers being beneficial.
Graduates in any discipline or undergraduates are welcome.
Demonstrated ability to source necessary information from customers with a strong emphasis
on issue resolution.
Proficiency in Microsoft Office and Outlook.
Willingness to work in a contact center environment.
Benefits
Competitive salary package, reflecting your expertise and contributions.
Meal tickets
Private medical subscription
Reimbursement for public transportation subscription
“Bring a friend” Referral Program – Consistent rewards for recommendation
Possibility of exciting incentives or tenure-based bonuses within the project to reward your
exceptional performance
Permanent contract with the potential for advancement, providing stability and security.
Full payed training provided by the company
Exciting career growth opportunities within a globally renowned organization.
Engaging projects with leading global brands, offering diverse and rewarding experiences.
Supportive and collaborative work culture, fostering both personal and professional
development.