German Speaking Customer Consultant for Online Services Department

Mercier Consultancy is seeking a talented German Speaking Customer Consultant to join our Online Services Department. In this pivotal role, you will provide exceptional support to our German-speaking clients, guiding them through our online services and ensuring a seamless and satisfying experience. Your fluency in German will play a crucial role in fostering effective communication and building strong relationships with our clientele.

As a Customer Consultant, you will be responsible for addressing client inquiries, resolving issues, and assisting with service-related questions. This position offers an exciting opportunity to work within a dynamic team dedicated to enhancing client satisfaction and optimizing online service delivery. You will gain valuable insights into the industry while helping clients navigate our offerings with ease.

Responsibilities

• Assist German-speaking clients with queries regarding our online services via multiple channels, including phone, email, and chat
• Troubleshoot issues related to online products and services and provide timely solutions
• Maintain accurate records of client interactions and document troubleshooting steps
• Collaborate with technical teams to escalate complex issues and ensure resolution
• Educate clients on product functionalities, features, and best practices
• Gather client feedback to continuously improve service offerings and support processes
• Stay informed about industry trends and updates in key online services technologies

Requirements

• Fluency in German and English, both written and verbal
• Strong customer service orientation and problem-solving skills
• Effective communication abilities and interpersonal skills
• Detail-oriented with strong organizational capabilities
• Ability to manage multiple inquiries in a fast-paced environment
• Experience in customer service, preferably within the tech or online services sector is desirable
• A proactive attitude and willingness to learn about new products and services

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...