Mercier Consultancy is seeking a German Speaking Customer Care Agent to enhance our dedicated team! In this vital position, you will provide outstanding support to our German-speaking customers, ensuring their needs are met with efficiency and professionalism.
As a Customer Care Agent, your primary responsibility will be to assist clients with inquiries regarding our products and services. Your passion for customer service and ability to communicate effectively will play a key role in fostering positive relationships with our clientele.
Responsibilities
- Respond to inquiries from German-speaking clients via phone, email, and chat
- Provide assistance with product-related questions and service issues
- Maintain detailed records of customer interactions in our CRM system
- Work closely with internal teams to resolve customer issues in a timely manner
- Advise customers on best practices for utilizing our services effectively
- Collect feedback from clients to help improve service delivery
- Engage in continuous training to develop your skill set
Requirements
- Fluency in German and English, both written and verbal
- A strong knack for customer service and effective communication
- Experience in customer support or a similar role is an advantage
- Ability to solve problems and troubleshoot effectively
- Friendly demeanor with a focus on customer satisfaction
- Capability to handle multiple tasks while prioritizing efficiently
- Enthusiasm for learning and adapting to new challenges
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...