German Speaking Client Support Representative - Athens

Join Mercier Consultancy as a German Speaking Client Support Representative in our Athens office! In this dynamic role, you will be the first point of contact for our German-speaking clients, providing exceptional support and ensuring their needs are met with efficiency and professionalism. Your fluency in German will be essential in fostering strong relationships with clients and enhancing their overall experience with our services.

This position offers an exciting opportunity to work in a collaborative environment where you will assist clients with inquiries, resolve issues, and provide guidance on our offerings. You will play a crucial role in our commitment to delivering excellent customer service and driving client satisfaction. You will be part of a dedicated team that values innovation, teamwork, and personal growth.

Responsibilities

• Respond promptly to client inquiries in German through various communication channels
• Assist clients in troubleshooting issues and provide effective solutions
• Manage and document client interactions in our CRM system
• Collaborate with internal teams to resolve complex queries and enhance service delivery
• Deliver training and support to clients on our products and services
• Collect feedback from clients to identify areas for improvement
• Contribute to maintaining high levels of client satisfaction and loyalty

Requirements

• Fluency in German and English, both written and verbal
• Exceptional interpersonal and communication skills
• Ability to handle multiple tasks and thrive in a fast-paced environment
• Experience in customer support or a related field is preferred
• Strong problem-solving skills and attention to detail
• A positive attitude and a passion for helping others
• Proficient in using customer support software and tools

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

And More...