Key Responsibilities:
1. Leadership & Staff Management
- Recruit, hire, train, and retain a high-performing team.
- Coach and develop team members for growth and performance.
- Foster a positive, high-energy, and team-oriented work environment.
- Schedule employees efficiently based on labor forecasts and sales trends.
2. Guest Service
- Ensure every guest receives a friendly, fast, and accurate Sonic experience.
- Resolve customer concerns with professionalism and urgency.
- Promote a culture of hospitality and customer satisfaction.
3. Operations Management
- Oversee all day-to-day operations of the restaurant.
- Ensure compliance with food safety, cleanliness, and Sonic operational standards.
- Maintain and enforce proper product preparation and portioning.
- Conduct regular line checks and store audits to ensure quality.
4. Financial Performance
- Meet or exceed sales goals, cost targets, and profit objectives.
- Monitor and control inventory, food/labor costs, and waste.
- Analyze reports and identify opportunities for improvement.
- Implement marketing and local store promotions to drive traffic and sales.
5. Safety & Compliance
- Ensure the restaurant complies with all local, state, and federal regulations.
- Uphold Sonic’s safety, sanitation, and cleanliness standards.
- Maintain accurate records, including cash handling and daily/weekly audits.
Qualifications:
- High school diploma or equivalent (some college or degree preferred).
- 2+ years of experience as a GM or manager in the food service industry.
- Proven ability to lead and develop a team in a fast-paced environment.
- Strong organizational, problem-solving, and communication skills.
- ServSafe certification (preferred or required based on location).
- Ability to work long hours, weekends, holidays, and a flexible schedule.