General Manager (Charleys Cheesesteak)

Key Responsibilities:

1. Operations Management:
• Oversee daily operations to ensure the store runs efficiently.
• Ensure the business meets financial goals and standards for profitability.
• Manage inventory levels, ordering, and control stock to minimize waste.
2. Team Leadership:
• Hire, train, and manage staff including shift supervisors, cooks, and service team members.
• Foster a positive work environment that motivates employees to perform at their best.
• Provide coaching and feedback to employees to improve performance and customer service.
3. Customer Service:
• Ensure excellent customer service standards are maintained at all times.
• Address customer complaints and ensure resolution in a timely manner.
• Implement customer engagement strategies to increase satisfaction and loyalty.
4. Financial Management:
• Manage the location’s budget and finances.
• Monitor sales, revenue, and expenditures to ensure profitability.
• Approve payroll and oversee the financial reporting process.
5. Marketing and Promotions:
• Collaborate with the marketing team to plan and execute local promotions and campaigns.
• Monitor competitors and trends to keep the business competitive.
• Build relationships with local businesses and organizations to expand customer base.
6. Health and Safety Compliance:
• Ensure the store complies with health and safety regulations.
• Conduct regular checks on food safety, cleanliness, and operational procedures.
7. Reporting and Communication:
• Prepare regular reports on performance, including sales, employee performance, and customer feedback.
• Maintain clear communication with corporate or regional managers regarding goals and challenges.
8. Problem-Solving:
• Quickly and effectively solve operational issues, customer complaints, or employee concerns.
• Implement new processes to improve efficiency, cost savings, and employee engagement.

Required Skills and Qualifications:

• Proven experience as a General Manager or in a leadership role in the food service or retail industry.
• Strong leadership skills with the ability to manage and motivate a team.
• Exceptional communication and interpersonal skills.
• Ability to handle a fast-paced environment and work under pressure.
• Excellent organizational and multitasking abilities.
• Strong financial acumen and experience with budgeting, forecasting, and financial reporting.
• Knowledge of health, safety, and food handling standards.
• A customer-focused mindset.