Join Patrique Mercier Recruitment FR as a French Speaking VIP Customer Support Agent and become an integral part of our luxury brand's team. This exciting position involves providing outstanding support to our high-profile French-speaking clients, ensuring they receive a tailored and exceptional experience.
Responsibilities
- Deliver personalized support to VIP French-speaking customers through various communication channels, including phone, email, and live chat.
- Foster and maintain strong relationships with high-value clients, understanding their unique needs and preferences.
- Address complex inquiries and complaints efficiently, ensuring a swift resolution to uphold customer satisfaction.
- Maintain detailed records of customer interactions and follow up as necessary to ensure continued satisfaction.
- Collaborate with internal teams to provide seamless service and effectively resolve customer issues.
- Proactively seek feedback from clients to identify areas for service improvement and enhance the overall experience.
- Stay well-informed of the latest products, services, and promotions to provide accurate and relevant guidance to customers.
Requirements
- Fluency in French and English, both written and spoken.
- Experience in customer service, preferably with VIP clients.
- Exceptional communication and relationship management skills.
- Strong analytical skills and the ability to resolve issues effectively.
- Detail-oriented with excellent organizational abilities.
- Familiarity with CRM systems and standard office software.
- A proactive and customer-centric mindset, dedicated to providing outstanding service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...