Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a French Speaking Mobile Support Specialist. This role is ideal for individuals who are passionate about mobile technology and dedicated to providing excellent customer service. As a Mobile Support Specialist, you will assist French-speaking clients with their mobile device inquiries and technical issues, ensuring a seamless customer experience.
Responsibilities
- Provide exceptional support to French-speaking customers via phone, email, and chat for mobile device-related questions.
- Troubleshoot and resolve a variety of technical problems associated with mobile applications, connectivity, and device settings.
- Assist customers in optimizing their use of mobile devices and applications while offering tailored solutions based on their specific needs.
- Document all support interactions and solutions meticulously in the customer relationship management (CRM) system.
- Coordinate with technical teams to escalate complex issues and contribute to enhancing support processes.
- Follow up with customers to ensure their concerns are completely resolved and confirm their satisfaction with the support provided.
- Stay informed about the latest trends in mobile technology to offer knowledgeable assistance.
Requirements
- Fluency in French and English, with strong verbal and written communication skills.
- Experience in mobile support or technical support is preferred.
- Excellent diagnostic and troubleshooting skills related to mobile devices.
- Outstanding customer service skills, focusing on effective communication with a diverse clientele.
- Familiarity with mobile applications and support tools is a strong plus.
- Ability to work independently and efficiently in a remote work setting.
- A genuine passion for technology and a commitment to ongoing professional development in the mobile industry.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...