Patrique Mercier Recruitment FR is excited to offer an opportunity for a French Speaking In-Game Support Analyst. This role is ideal for individuals with a passion for gaming and a commitment to providing outstanding customer support. As an In-Game Support Analyst, your primary responsibility will be to assist French-speaking players by addressing their queries and ensuring they have an enjoyable gaming experience.
Responsibilities
- Deliver real-time support to French-speaking players through in-game chat, email, and community forums.
- Identify and troubleshoot a variety of in-game issues, providing assistance for technical problems related to gameplay and accounts.
- Document and manage player issues within the support ticketing system, ensuring effective resolution and follow-up.
- Communicate clearly with players to explain game mechanics, features, and updates.
- Collaborate with the development team to relay player feedback and identify recurring problems.
- Stay updated on the latest game releases, features, and industry trends to offer knowledgeable support.
- Contribute to the enhancement of support processes aimed at improving player satisfaction.
Requirements
- Fluency in French and English, with excellent verbal and written communication skills.
- Previous experience in customer support, particularly in the gaming industry, is advantageous.
- Strong troubleshooting and analytical skills to assist players with various technical challenges effectively.
- A genuine passion for gaming, with a good understanding of game mechanics and community dynamics.
- Willingness to work flexible hours, including evenings and weekends, to accommodate player needs.
- Familiarity with customer support systems and ticketing tools is a plus.
- A positive attitude, empathy, and a commitment to exceptional player support.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...