Patrique Mercier Recruitment FR is pleased to announce an opening for a French Speaking Frontline Support Representative. This role is perfect for individuals who are dedicated to providing exceptional customer support to French-speaking clients. Join our vibrant team and make a significant impact on customer satisfaction.
Responsibilities
- Offer high-quality frontline support to French-speaking clients through various communication channels, including phone, email, and live chat.
- Address customer inquiries related to products, services, and account issues.
- Effectively troubleshoot and resolve customer complaints to enhance overall satisfaction.
- Document all customer interactions accurately in the CRM system for seamless follow-up and reporting.
- Work collaboratively with team members to maintain exceptional service standards and improve customer experiences.
- Identify areas for service enhancement and contribute to best practices development.
- Stay updated on company products and services to ensure accurate information delivery to clients.
Requirements
- Fluency in French and English, both written and verbal.
- Prior experience in customer service or a similar support role is a plus.
- Excellent communication and interpersonal skills.
- Strong problem-solving capabilities with a focus on customer satisfaction.
- Able to thrive in a fast-paced environment and manage multiple tasks effectively.
- Familiarity with CRM software and basic computer skills.
- Enthusiastic attitude and a commitment to providing outstanding service.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...