French Speaking Customer Support for Online Content Creators Department

Mercier Consultancy is excited to offer an opportunity for a French Speaking Customer Support Representative in our Online Content Creators Department! In this engaging role, you will be the main point of contact for our French-speaking clients as they create and share their online content. Your role will be crucial in providing exceptional support, helping clients navigate our platform and resolve any issues they may face.

If you are passionate about digital media and possess strong communication skills, this position is a great fit for you! Join our collaborative team and contribute to the success of content creators in the French-speaking community.

Responsibilities

• Respond to customer inquiries in French via email, phone, and chat
• Assist content creators with questions regarding platform features and services
• Document client interactions and solutions accurately in our support system
• Collaborate with the product team to address and resolve client concerns
• Guide clients on effective usage of our platform for optimal content creation
• Participate in training sessions to stay updated on the latest platform changes

Requirements

• Fluency in French and English, both written and verbal
• Previous experience in customer support, particularly in the online or creative industry
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to customer satisfaction
• Ability to handle multiple inquiries efficiently in a fast-paced environment
• Comfortable using customer support tools and software

Benefits

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...