Mercier Consultancy is pleased to announce an opening for a French Speaking Customer Support Representative for our client's Mobile Banking Services Department! In this pivotal junior role, you will provide exceptional customer support to our French-speaking clients as they navigate our mobile banking services. Your expertise will help ensure that our clients have a seamless and positive banking experience.
This position is ideal for individuals who are enthusiastic about technology and finance, and who excel in providing customer service. If you are proactive, detail-oriented, and fluent in French, we invite you to be part of our dedicated team!
Responsibilities
- Respond to customer inquiries in French through phone, email, and chat
- Assist customers with questions related to mobile banking features and functionality
- Accurately document customer interactions and resolutions in our CRM system
- Work collaboratively with internal teams to resolve complex client issues
- Provide information about banking products and services
- Gather client feedback to improve our mobile banking offerings
- Engage in training to stay updated on mobile banking technologies and best practices
Requirements
- Fluency in French and English, both written and verbal
- Previous experience in customer support, ideally in the banking or financial services sector
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to customer service and satisfaction
- Ability to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with mobile banking applications and technology
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...