Mercier Consultancy is seeking a dedicated French Speaking Customer Support Representative to join our Client's Logistics & Shipping Department! In this vital Junior role, you will become the first point of contact for our French-speaking clients, providing expert assistance and support related to their logistics and shipping needs. Your fluency in French will allow you to effectively communicate and ensure a smooth customer experience.
This position is ideal for those who are passionate about customer service and thrive in a fast-paced environment. You will play a key role in resolving inquiries and problems, ultimately contributing to the efficiency of our logistics operations.
Responsibilities
- Respond to customer inquiries in French via phone, email, and chat
- Assist clients with questions regarding shipping procedures, rates, and tracking
- Document client interactions and resolutions accurately in our CRM system
- Collaborate with logistics teams to resolve complex client issues
- Provide detailed information on service options and shipping solutions
- Gather client feedback to help improve our service delivery
- Engage in continuous training to keep up-to-date with logistics processes and systems
Requirements
- Fluency in French and English, both written and verbal
- Previous experience in customer support, preferably in logistics or shipping
- Excellent communication and interpersonal abilities
- Strong problem-solving skills and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries efficiently in a dynamic environment
- Familiarity with logistics software and customer support tools
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...