Mercier Consultancy is excited to announce the opening for French Speaking Customer Service Representatives in our Imperial Department. This position is ideal for individuals who are passionate about helping customers and possess excellent communication skills in French.
As a member of our team, you will provide exceptional service to our French-speaking customers, addressing their queries, resolving issues, and guiding them through our Imperial Department offerings. Your role is vital in ensuring a positive customer experience and in building loyalty with our clientele.
Responsibilities
- Assist customers in French via phone, email, and chat, ensuring high-quality service
- Respond to customer inquiries regarding our Imperial Department services
- Maintain accurate documentation of customer interactions in our CRM system
- Collaborate with other departments to address customer issues effectively
- Gather and report customer feedback for service improvements
- Stay updated on services and changes within the department
- Participate in training sessions to enhance your customer service expertise
Requirements
- Fluency in both French and English with excellent interpersonal skills
- Strong commitment to customer service and ability to problem-solve
- Previous customer service experience is preferred, particularly in relevant industries
- Able to navigate a fast-paced environment while managing various customer requests
- Strong attention to detail and organizational competencies
- Dedicated to providing a positive customer experience
- Familiarity with customer support software and CRM systems is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...