Patrique Mercier Recruitment FR is a premier recruitment agency committed to connecting talented individuals with exceptional job opportunities in Greece. We are excited to announce that we are seeking a French Speaking Customer Happiness Specialist to join our dedicated team. In this critical position, you will play a key role in ensuring that our French-speaking customers receive top-notch support and service, which is essential for their overall satisfaction and loyalty.
Responsibilities
- Act as the primary liaison for French-speaking customers, providing assistance through various communication channels such as phone, email, and live chat.
- Enhance customer satisfaction by promptly addressing inquiries and effectively resolving any issues that arise.
- Maintain thorough records of customer interactions and feedback in our CRM software to ensure accurate tracking.
- Identify trends in customer feedback and suggest improvements to the overall customer experience.
- Collaborate with other departments to develop solutions that prioritize customer happiness.
- Stay well-informed about products and services to provide knowledgeable support and recommendations to customers.
- Contribute to team goals and maintain a positive work environment by sharing ideas and supporting team initiatives.
Requirements
- Fluency in French and English, with strong writing and speaking abilities.
- Previous experience in customer service or a related field is highly desirable.
- Exceptional interpersonal skills and the ability to build rapport with customers.
- Strong problem-solving and analytical skills with a commitment to customer satisfaction.
- Experience with CRM systems and customer support technologies is an advantage.
- Highly organized and detail-oriented in managing customer inquiries.
- A genuine passion for creating positive customer experiences and enhancing customer happiness.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...